A fully functional and progressive ecommerce store is a major contributor to the overall success of your ecommerce channel. Without it, all other marketing endeavours can be negatively impacted.
So a dependable, expert Magento support team to address the unexpected efficiently, spot opportunities, implement positive change and be an intelligent ecommerce partner brings the peace of mind to allow you to attack your ecommerce goals confidently.
Our support team includes certified Magento developers, UX specialists, former ecommerce managers and digital marketing professionals. But above all, we understand what it’s like to be sitting in your seat.
Talk to us about how we can help you post outstanding ecommerce results for the business.
Every business needs a combination of proactive and reactive Magento support, or as we call it, Essential & Enhanced Magento Support. See the breakdown
Our Magento Support Packages are designed to work around you and are broadly categorised into Essential and Enhanced workflows.
The first step is to conduct an Onboarding session which includes:
- A Magento Technical Audit
- Local Environment Setup
- Deployment Process Setup.
Once we have a thorough understanding of your environment, we know what level of Essential Support will be required to comprehensively maintain it.
The onboarding process also focuses on:
- Future Plans
- Known Requirements
- Key Commercial Goals
- Commercial Understanding
By gaining a deep understanding of you, your business, industry, plans and goals, we’re able to build a team of suitably skilled professionals who together can engage on a roadmap of work that will enhance store performance from the very first month of active support.
Our account management team always take the approach of treating client investment as if it were our own. Any task is carefully evaluated in terms of its potential for improving site performance. We’ll discuss, share observations and ideas and be intelligent ecommerce advisors.
Call us today to discuss uplifting your current design and maximise your market potential.